{"id":10750,"date":"2023-08-15T12:30:35","date_gmt":"2023-08-15T16:30:35","guid":{"rendered":"https:\/\/www.spartasystems.com\/?page_id=10750"},"modified":"2024-02-28T16:13:42","modified_gmt":"2024-02-28T21:13:42","slug":"complaint-management-software","status":"publish","type":"page","link":"https:\/\/www.spartasystems.com\/complaint-management-software\/","title":{"rendered":"Complaint Management"},"content":{"rendered":"<div id=\"hero-block_87beba568faba08a3601109a79417953\" class=\"hero relative my-0 mx-auto w-full flex items-center max-w-wide bg-black hero-short alignfull overflow-hidden\" style=\"background-color:#000000\">\n                                <img fetchpriority=\"high\" decoding=\"async\" width=\"414\" height=\"435\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_414x435_light.jpg\" class=\"w-full h-full absolute top-0 left-0 z-0 object-cover md:hidden hero-mob-img skip-lazy\" alt=\"Two pairs of hands pointing at a complaint log on a digital complaint tracking system on a tablet\" loading=\"eager\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_414x435_light.jpg 414w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_414x435_light-381x400.jpg 381w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_414x435_light-190x200.jpg 190w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_414x435_light-400x420.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_414x435_light-150x158.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_414x435_light-24x24.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_414x435_light-34x36.jpg 34w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_414x435_light-122x128.jpg 122w\" sizes=\"(max-width: 414px) 100vw, 414px\" \/><img decoding=\"async\" width=\"1366\" height=\"412\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412.jpg\" class=\"w-full h-full absolute top-0 left-0 z-0 object-cover skip-lazy hero-desktop-img hidden md:block has-m-img\" alt=\"Two pairs of hands pointing at a complaint log on a digital complaint tracking system on a tablet\" loading=\"eager\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412.jpg 1366w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-1326x400.jpg 1326w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-663x200.jpg 663w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-768x232.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-980x296.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-1170x353.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-1280x386.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-600x181.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-400x121.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-150x45.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-24x7.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-36x11.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/HCLS_Complaints_1366x412-128x39.jpg 128w\" sizes=\"(max-width: 1366px) 100vw, 1366px\" \/>\n                <div class=\"hero__wrap relative px-4 xxs:px-11 md:px-18 pt-7 pb-14 md:py-10\">\n                    <div class=\"hero__content flex flex-col text-white\">\n                                                    <h1 class=\"hero__title font-black leading-15 text-32px xxs:text-56px uppercase\">COMPLAINT MANAGEMENT <\/h1>\n                                                                            <div class=\"hero__description text-20px leading-6 font-bold mt-7\"><p>With an AI-powered complaint management system, you can quickly identify, investigate and resolve complaints to continuously improve product quality<\/p>\n<\/div>\n                                                                            <div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex mt-7\">\n                                <div class=\"wp-block-button\">\n                                    <a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/info.spartasystems.com\/WC21-03WBN-TWD-Complaints_LP-Form.html  \"  target=\"_blank\" >Complaint Management Demo<\/a>\n                                <\/div>\n                            <\/div>\n                                            <\/div>\n                <\/div>\n                <\/div>\n\n\n\n<div id=\"intro-text-block_739255c65905a964222fa3e6bb496eb6\" class=\"intro-text mb-10  alignfull\">\n    <div class=\"intro-text__wrap max-w-wide flex items-center  md:flex-row flex-col gap-5 md:gap-12 mx-auto\">\n                            <div class=\"intro-text__graph-line w-full flex-1\">\n                        <hr class=\"intro-text__line bg-permanent-geranium-lake text-permanent-geranium-lake border-none h-px\">\n                    <\/div>\n                        <div class=\"intro-text__text px-4 flex flex-col justify-center md:order-last w-full md:max-w-[75%]\"><p>Centralize the complaint handling process to increase control, lower risk and improve quality. TrackWise Digital enables organizations to manage complaint intake efficiently, conduct investigations, perform risk assessments, review reportability, complete corrective actions and trend complaint categories. Unlock data that will boost productivity, reduce investigation time and increase patient safety with complaint management software powered by AI technology.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\n        \n    <\/div>\n\n    <style type=\"text\/css\">\n        #intro-text-block_739255c65905a964222fa3e6bb496eb6 {\n            padding-top: 50px !important;\n            padding-bottom: 0px !important;\n                    }\n    <\/style>\n<\/div>\n\n<div id=\"image-text-section-block_af7390426157ae5fd3c3423dde7e6988\" class=\"image-text-section  alignfull\">\n    <div class=\"image-text-section__wrap max-w-wide mx-auto flex flex-col relative alignment-image_left md:flex-row\">\n        <div class=\"image-text-section__image flex-1\">\n            <img decoding=\"async\" width=\"7952\" height=\"5304\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled.jpeg\" class=\"image-text-section__image h-full w-full object-cover\" alt=\"Three business professionals sharing a tablet to easily view AI-Enabled software\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled.jpeg 7952w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-600x400.jpeg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-975x650.jpeg 975w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-300x200.jpeg 300w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-768x512.jpeg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-1536x1025.jpeg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-980x654.jpeg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-1170x780.jpeg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-1280x854.jpeg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-900x600.jpeg 900w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-400x267.jpeg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-150x100.jpeg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-24x16.jpeg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-36x24.jpeg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_AI-Enabled-128x85.jpeg 128w\" sizes=\"(max-width: 7952px) 100vw, 7952px\" \/>        <\/div>\n        <div class=\"image-text-section__description_wrap self-center md:my-9 px-4 md:p-0 w-full\">\n            <div class=\"image-text-section__description relative px-7.5 py-9 md:px-9 md:pt-16 md:pb-12 bg-white border-solid border-permanent-geranium-lake border-b md:border-r md:border-b-0\"><h1>AI-Enabled Complaint Management<\/h1>\n<p>&nbsp;<\/p>\n<p>AI can significantly enhance life sciences complaint management by automating data collection and analysis through natural language processing and image recognition. It enables pattern recognition and trend analysis, predicting potential issues and prioritizing cases based on severity. Automation of routine tasks, decision support and compliance monitoring are facilitated by AI, allowing for more efficient handling of complaints.<\/p>\n<p>&nbsp;<\/p>\n<p>Enhanced communication is achieved through AI-powered chatbots and continuous improvement is driven by analytics, providing insights for refining processes. Implementing AI in life sciences complaint management increases efficiency, improves decision-making and better regulatory compliance, ultimately enhancing customer satisfaction and product quality.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 24px;\"><a href=\"https:\/\/spartastaging.wpengine.com\/ai-enabled-quality\/\">Learn About AI-Enabled Quality<\/a><\/span><\/p>\n<\/div>\n        <\/div>\n    <\/div>\n\n    <style type=\"text\/css\">\n        #image-text-section-block_af7390426157ae5fd3c3423dde7e6988 {\n            padding-bottom: 0px !important;\n                    }\n    <\/style>\n<\/div>\n\n<div id=\"intro-text-block_caec0e33969e1ce08940b764efd7e5a8\" class=\"intro-text mb-10  alignfull\">\n    <div class=\"intro-text__wrap max-w-wide flex items-center  md:flex-row flex-col gap-5 md:gap-12 mx-auto\">\n                            <div class=\"intro-text__graph-line w-full flex-1\">\n                        <hr class=\"intro-text__line bg-permanent-geranium-lake text-permanent-geranium-lake border-none h-px\">\n                    <\/div>\n                        <div class=\"intro-text__text px-4 flex flex-col justify-center md:order-first w-full md:max-w-[75%]\"><h1>What is a Complaint?<\/h1>\n<p>&nbsp;<\/p>\n<p>In<a href=\"https:\/\/www.ecfr.gov\/current\/title-21\/chapter-I\/subchapter-H\/part-820\/subpart-A\/section-820.3\"> 21 CFR \u00a7820.3(b)<\/a>, a complaint is defined as \u201cany written, electronic, or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness or performance of a device after it is released for distribution.\u201d<\/p>\n<\/div>\n\n        \n    <\/div>\n\n    <style type=\"text\/css\">\n        #intro-text-block_caec0e33969e1ce08940b764efd7e5a8 {\n            padding-top: 50px !important;\n            padding-bottom: 0px !important;\n                    }\n    <\/style>\n<\/div>\n\n<div id=\"benefits-3col-block_de720d5a66ba9a4026ba558c6ae6ae31\" class=\"benefits-3col py-15 px-3 my-10  alignfull\" style=\" background-color: var(--wp--preset--color--cultured); \">\n\n    <h3 class=\"benefits-3col__section_title text-center text-40px leading-11 font-medium mb-6 max-w-5xl mx-auto px-4\">About Complaint Management <\/h3>\n            <div class=\"benefits-3col__section_description text-center text-16px leading-6 mb-9 max-w-5xl mx-auto px-4\"><p><span class=\"TextRun SCXW110159777 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW110159777 BCX0\">Manage the entire complaint lifecycle\u2014from investigation to resolution, and gain insights for continuous improvement.<\/span><\/span><span class=\"EOP SCXW110159777 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<\/div>\n    \n            <div class=\"benefits-3col__wrap  flex flex-wrap max-w-lg md:max-w-wide mx-auto gap-x-12 gap-y-16 mt-10\">\n\n                            <div class=\"benefits-3col__benefit flex \">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                            <img decoding=\"async\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS-report-Icon-1-new.svg\" class=\"benefit_image\" alt=\"\" \/>                        <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Webinar<\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><p><strong><a href=\"https:\/\/info.spartasystems.com\/Webcast-Post-Market-Axendia-HON.html\"><span class=\"TextRun SCXW88498642 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW88498642 BCX0\">Improving <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW88498642 BCX0\">Postmarket<\/span><span class=\"NormalTextRun SCXW88498642 BCX0\"> Surveillance Across the Life Science Value Network<\/span><\/span><span class=\"EOP SCXW88498642 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/a><\/strong><\/p>\n<p>Comprehensive Postmarket Surveillance is more than receiving complaints and reporting to Regulatory Agencies.<\/p>\n<\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"benefits-3col__benefit flex \">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                            <img decoding=\"async\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS-AIenabledQuality-Icon-6-new.svg\" class=\"benefit_image\" alt=\"\" \/>                        <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Blog<\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><p><strong><a href=\"https:\/\/www.spartasystems.com\/resources\/post-market-surveillance-udi-compliance-for-class-i-devices-moves-forward-with-new-deadline\/\"><span class=\"TextRun SCXW161374793 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW161374793 BCX0\">Post-Market Surveillance: UDI Compliance for Class I Devices Moves Forward with New Deadline<\/span><\/span><\/a><\/strong><\/p>\n<p>Class I and unclassified devices will now have to comply with UDI by September 24, 2022. However, the FDA will not enforce GUDID submissions\u2014except for implantable, life sustaining or life supporting devices\u2014until December 8th, 2022.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"benefits-3col__benefit flex \">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                            <img decoding=\"async\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS_AIenabledQuality-Icon-1-new.svg\" class=\"benefit_image\" alt=\"\" \/>                        <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Datasheet <\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><p><strong><a href=\"https:\/\/info.spartasystems.com\/WC18-05DS-TWD-Complaints_LP-DSThankYou_1.html\"><span class=\"TextRun SCXW29414011 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW29414011 BCX0\">Complaint Management Datasheet<\/span><\/span><\/a><\/strong><\/p>\n<p>Manage the entire complaint process with TrackWise Digital.<\/p>\n<\/div>\n                                            <\/div>\n                <\/div>\n                    <\/div>\n\n    \n    <style type=\"text\/css\">\n        #benefits-3col-block_de720d5a66ba9a4026ba558c6ae6ae31 {\n            padding-top: 25px !important;\n                    }\n    <\/style>\n<\/div>\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Challenges of Complaint Management for Life Sciences<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Life sciences manufacturers must deliver effective and safe products to the marketplace. Critical to this function is identifying product issues quickly and accurately before they lead to significant patient harm. Complaint handling is essential to this process, enabling a manufacturer to gather and investigate potential product problems and rapidly address those that present risk.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Because compliant handling requires the communication and collaboration of multiple stakeholders throughout a manufacturer\u2019s operations, these groups and individuals cannot effectively resolve issues while working in silos. An enterprise-wide solution enables all parties involved in the complaint handling process to work effectively and efficiently to resolve product issues, save time and money, facilitate compliance, and safeguard patients.<\/p>\n\n\n<div id=\"image-text-section-block_476443d142ec4e10eb4a23204a0dd463\" class=\"image-text-section  alignfull\">\n    <div class=\"image-text-section__wrap max-w-wide mx-auto flex flex-col relative alignment-image_left md:flex-row\">\n        <div class=\"image-text-section__image flex-1\">\n            <img decoding=\"async\" width=\"719\" height=\"486\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Importance.jpg\" class=\"image-text-section__image h-full w-full object-cover\" alt=\"Cropped shot of a nurse holding a senior woman&#039;s hands in comfort\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Importance.jpg 719w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Importance-592x400.jpg 592w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Importance-296x200.jpg 296w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Importance-600x406.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Importance-400x270.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Importance-150x101.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Importance-24x16.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Importance-36x24.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Importance-128x87.jpg 128w\" sizes=\"(max-width: 719px) 100vw, 719px\" \/>        <\/div>\n        <div class=\"image-text-section__description_wrap self-center md:my-9 px-4 md:p-0 w-full\">\n            <div class=\"image-text-section__description relative px-7.5 py-9 md:px-9 md:pt-16 md:pb-12 bg-white border-solid border-permanent-geranium-lake border-b md:border-r md:border-b-0\"><h1>Why Complaint Handling Is Important\u00a0<\/h1>\n<p>&nbsp;<\/p>\n<p>\nHow a life sciences manufacturer handles product complaints significantly impacts patient safety, operations and revenue. Those companies that can effectively manage complaints and address product issues promptly\u2014 can more easily comply with global regulations, protect patients from harm and avoid losses.<\/p>\n<p>&nbsp;<\/p>\n<p>\nHowever, manufacturers with inadequate and inefficient complaint handling processes and systems face tremendous risks. Mismanaged complaints can swell into widespread issues that damage brands, profits and human lives.<\/p>\n<\/div>\n        <\/div>\n    <\/div>\n\n    <style type=\"text\/css\">\n        #image-text-section-block_476443d142ec4e10eb4a23204a0dd463 {\n            padding-top: 50px !important;\n                    }\n    <\/style>\n<\/div>\n\n<div id=\"capabilities-block_24f81d333ae8cf62e1b20f6527be54ca\" class=\"capabilities py-10 px-4  alignfull\">\n\n    <div class=\"capabilities__wrap max-w-wide mx-auto flex flex-col gap-y-8 md:gap-y-14\">\n\n        <div class=\"capabilities__container flex flex-col md:flex-row justify-center items-center gap-x-16 gap-y-8\">\n                            <div class=\"section_image w-full md:order-last\">\n                    <img decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-scaled.jpeg\" class=\"w-full h-full object-cover\" alt=\"A woman at her desk digitally intaking a complaint\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-scaled.jpeg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-600x400.jpeg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-975x650.jpeg 975w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-300x200.jpeg 300w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-768x512.jpeg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-1536x1024.jpeg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-2048x1365.jpeg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-1920x1280.jpeg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-980x653.jpeg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-1170x780.jpeg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-1280x853.jpeg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-900x600.jpeg 900w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-400x267.jpeg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-150x100.jpeg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-24x16.jpeg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-36x24.jpeg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Intake-128x85.jpeg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                <\/div>\n                <div class=\"section_content w-full\">\n                    <h3 class=\"capabilities__section_title text-40px leading-11 font-medium mb-6\">Complaint Intake<\/h3>\n                                            <div class=\"capabilities__section_description text-16px leading-6\"><p>Complaint handling is a crucial component of a successful QMS. A robust complaint handling system that receives sufficient information, triages, prioritizes, assesses, resolves and communicates the complaints promptly will benefit the company through customer loyalty, patient safety and total cost of quality.<\/p>\n<p>&nbsp;<\/p>\n<p>TrackWise Digital\u00ae is a cloud and SaaS-based Quality Management System (QMS) that enables organizations to manage complaint intake efficiently, conduct investigations, perform risk assessments, review reportability, complete corrective actions and trend complaint categories.<\/p>\n<\/div>\n                                                        <\/div>\n                    <\/div>\n\n        \n    <\/div>\n\n    <style type=\"text\/css\">\n        #capabilities-block_24f81d333ae8cf62e1b20f6527be54ca {\n            padding-top: 100px !important;\n                    }\n    <\/style>\n<\/div>\n\n<div id=\"benefits-3col-block_b871e4162791e9ab4ba1402c691de914\" class=\"benefits-3col py-15 px-3 my-10  alignfull\" style=\" background-color: var(--wp--preset--color--white); \">\n\n    <h3 class=\"benefits-3col__section_title text-center text-40px leading-11 font-medium mb-6 max-w-5xl mx-auto px-4\">Impact of Improved Complaint Management<\/h3>\n            <div class=\"benefits-3col__section_description text-center text-16px leading-6 mb-9 max-w-5xl mx-auto px-4\"><p>Industry leaders who conduct a thorough analysis and reconsider crucial aspects of their Quality Management System (QMS), such as Complaint Management, will witness the following benefits:<\/p>\n<\/div>\n    \n            <div class=\"benefits-3col__wrap  flex flex-wrap max-w-lg md:max-w-wide mx-auto gap-x-12 gap-y-16 mt-10\">\n\n                            <div class=\"benefits-3col__benefit flex no-benefit-image\">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                                                    <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Decrease in variations<\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"benefits-3col__benefit flex no-benefit-image\">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                                                    <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Prevention of defects<\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"benefits-3col__benefit flex no-benefit-image\">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                                                    <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Reduction in rework<\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"benefits-3col__benefit flex no-benefit-image\">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                                                    <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Enhancement in productivity<\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"benefits-3col__benefit flex no-benefit-image\">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                                                    <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Better utilization of resources<\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"benefits-3col__benefit flex no-benefit-image\">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                                                    <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Achievement of transformation goals<\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"benefits-3col__benefit flex no-benefit-image\">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                                                    <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Decrease in risk<\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"benefits-3col__benefit flex no-benefit-image\">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                                                    <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Improvement in safety<\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"benefits-3col__benefit flex no-benefit-image\">\n                                            <div class=\"benefits-3col__benefit-image w-8 h-8\">\n                                                    <\/div>\n                                        <div class=\"benefits-3col__benefit-text border-l border-solid border-permanent-geranium-lake pl-5 flex-1 ml-5\">\n                        <div class=\"h5 benefit_header text-22px leading-8 font-bold tracking-[2.42px] uppercase\">Surpassing customer expectations<\/div>\n                                                    <div class=\"benefit_description text-16px leading-6 font-normal mt-2\"><\/div>\n                                            <\/div>\n                <\/div>\n                    <\/div>\n\n    \n    <style type=\"text\/css\">\n        #benefits-3col-block_b871e4162791e9ab4ba1402c691de914 {\n                    }\n    <\/style>\n<\/div>\n\n<div id=\"tabbed-content-block_17577a51e8cf29302962cd9aaa183eb2\" class=\"tabbed-content w-full max-w-wide mx-auto py-9 px-5 md:px-12  alignfull\">\n\n    <h2 class=\"tabbed-content__section_title text-center leading-10 text-40px leading-11 mb-5 font-medium\">The Complaint Management Process <\/h2>\n            <div class=\"tabbed-content__section_description text-center text-16px leading-6 mb-7.5\">A likely driver behind regulatory compliance challenges in this area is the complexity of the complaint handling process. It requires significant coordination and collaboration throughout a manufacturer\u2019s operations. Below are the primary steps in the process. <\/div>\n    \n            <div class=\"tabbed-content__wrap flex flex-col md:flex-row md:gap-7 lg:gap-28 max-w-lg md:max-w-full mx-auto\">\n\n            <div class=\"tabbed-content__titles_wrap hidden md:flex\">\n                <div class=\"tabbed-content__titles flex flex-col w-full\">\n                                            <div class=\"tabbed-content__tab_title border-b border-solid border-chinese-white last:border-b-0\">\n                            <a class=\"flex py-12 text-dark-gunmetal cursor-pointer flex-row justify-between items-center relative tracking-[1.76px] text-16px leading-4 font-bold pr-11 active\" data-slide_n=\"0\">\n                                                                STEP ONE: COMPLAINT TRIAGE                            <\/a>\n                        <\/div>\n                                            <div class=\"tabbed-content__tab_title border-b border-solid border-chinese-white last:border-b-0\">\n                            <a class=\"flex py-12 text-dark-gunmetal cursor-pointer flex-row justify-between items-center relative tracking-[1.76px] text-16px leading-4 font-bold pr-11 \" data-slide_n=\"1\">\n                                                                STEP TWO: INVESTIGATION                            <\/a>\n                        <\/div>\n                                            <div class=\"tabbed-content__tab_title border-b border-solid border-chinese-white last:border-b-0\">\n                            <a class=\"flex py-12 text-dark-gunmetal cursor-pointer flex-row justify-between items-center relative tracking-[1.76px] text-16px leading-4 font-bold pr-11 \" data-slide_n=\"2\">\n                                                                STEP THREE: EXTERNAL REPORTING                            <\/a>\n                        <\/div>\n                                            <div class=\"tabbed-content__tab_title border-b border-solid border-chinese-white last:border-b-0\">\n                            <a class=\"flex py-12 text-dark-gunmetal cursor-pointer flex-row justify-between items-center relative tracking-[1.76px] text-16px leading-4 font-bold pr-11 \" data-slide_n=\"3\">\n                                                                STEP FOUR: RESOLUTION                            <\/a>\n                        <\/div>\n                                            <div class=\"tabbed-content__tab_title border-b border-solid border-chinese-white last:border-b-0\">\n                            <a class=\"flex py-12 text-dark-gunmetal cursor-pointer flex-row justify-between items-center relative tracking-[1.76px] text-16px leading-4 font-bold pr-11 \" data-slide_n=\"4\">\n                                                                ADDITIONAL STEP: INTERNAL REPORTING                            <\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n\n            <div class=\"tabbed-content__details_wrap max-w-full mx-auto relative flex tabbed-content-carousel\">\n                                    <div class=\"tabbed-content__tab\" data-slide_n=\"0\">\n                        <img decoding=\"async\" width=\"2560\" height=\"1828\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-scaled.jpg\" class=\"tab_image\" alt=\"Three coworkers collaborating on a tablet, phone and laptop to triage complaints\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-768x549.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-1920x1371.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-600x429.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Triage_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                        <div class=\"tab_caption pt-4\"><p>&nbsp;<\/p>\n<p>\nCustomers, consumers and other parties report complaints to the manufacturer, often through various channels, such as calls\/emails to customer service, calls\/emails to sales reps and online portals. A group or individual must manage the incoming complaints, gather the necessary information and route them to the manufacturer\u2019s quality team.<\/p>\n<\/div>\n                    <\/div>\n                                    <div class=\"tabbed-content__tab\" data-slide_n=\"1\">\n                        <img decoding=\"async\" width=\"2560\" height=\"1829\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-scaled.jpg\" class=\"tab_image\" alt=\"A group of workers in lab gear in a circle to discuss a complaint\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-768x549.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-1920x1371.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-600x429.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Investigation_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                        <div class=\"tab_caption pt-4\"><p>&nbsp;<\/p>\n<p>\nThe quality team must then investigate the complaints, classify them by severity level and prioritize based on potential risk. From there, they must identify the root problems\/causes and establish and implement plans for resolution. Depending upon the type of issue (e.g., product, packaging) and required resolution, the quality team must notify and involve additional stakeholders (e.g., manufacturing and marketing teams).<\/p>\n<\/div>\n                    <\/div>\n                                    <div class=\"tabbed-content__tab\" data-slide_n=\"2\">\n                        <img decoding=\"async\" width=\"2560\" height=\"1829\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-scaled.jpg\" class=\"tab_image\" alt=\"Two business professionals discussing complaint management with an auditor outside of a building\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-768x549.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-1920x1371.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-600x429.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_External-Reporting_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                        <div class=\"tab_caption pt-4\"><p>&nbsp;<\/p>\n<p>\nSimultaneous with the quality investigation, the regulatory group must determine what information it needs to communicate with regulatory bodies, to which regulators based on where the product is sold, and the timeframe in which it must submit reports. The regulatory group must then report to regulators within their established timeframes.<\/p>\n<\/div>\n                    <\/div>\n                                    <div class=\"tabbed-content__tab\" data-slide_n=\"3\">\n                        <img decoding=\"async\" width=\"2560\" height=\"1829\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-scaled.jpg\" class=\"tab_image\" alt=\"Two life sciences workers in lab coats pointing at a computer screen to discuss a complaint\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-768x549.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-1920x1372.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-600x429.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Resolution_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                        <div class=\"tab_caption pt-4\"><p>&nbsp;<\/p>\n<p>\nAs a result of the complaint investigation, the quality team must determine whether a corrective action or preventive action (CAPA) is required to correct a product issue and prevent it from happening again. It must also follow up on whether the CAPA was effective.<\/p>\n<\/div>\n                    <\/div>\n                                    <div class=\"tabbed-content__tab\" data-slide_n=\"4\">\n                        <img decoding=\"async\" width=\"2560\" height=\"1829\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-scaled.jpg\" class=\"tab_image\" alt=\"Coworkers, some in scrubs and others in business suits sharing information on complaints and AI in life sciences.\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-768x549.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-1920x1372.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-600x429.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Internal-Reporting_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                        <div class=\"tab_caption pt-4\"><p>&nbsp;<\/p>\n<p>\nThroughout the process, a manufacturer must be able to generate reports on complaint handling for managers and executives, including details on the investigations, regulatory actions and CAPAs when applicable.<\/p>\n<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"tabbed-content__controls_wrap md:hidden\">\n                <div class=\"tabbed-content__controls-arrows slick-arrows flex justify-between\">\n                    <div class=\"mr-4\">\n                        <a class=\"arrow-prev\" aria-label=\"Previous\" role=\"button\" data-slide=\"prev\"><\/a>\n                    <\/div>\n                    <div class=\"dots\"><\/div>\n                    <div class=\"ml-4\">\n                        <a class=\"arrow-next\" aria-label=\"Next\" role=\"button\" data-slide=\"next\"><\/a>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n        <\/div>\n    \n\n    <style type=\"text\/css\">\n        #tabbed-content-block_17577a51e8cf29302962cd9aaa183eb2 {\n            background-color: #f5f5f5 !important;\n                    }\n    <\/style>\n\n            <script>\n            (function($) 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class=\"product-list product-info my-10  alignfull\">\n            <h2 class=\"product-list__section_title text-center text-40px leading-12 font-medium mb-8 md:mb-4 max-w-5xl mx-auto px-4\">Process Breakpoints That Present Risk<\/h2>\n                <div class=\"product-list__section_description text-center text-16px leading-6 mb-5 md:mb-8 max-w-5xl mx-auto px-4\"><p>Complaint handling requires extensive communication and collaboration among key stakeholders, enterprise-wide visibility and data sharing, and detailed complaint management and resolution documentation. Although complaint handling is a critical component of Good Manufacturing Practices (GMP), some manufacturers still use manual processes, disparate systems, and inconsistent workflows to manage it. As a result, manufacturers often experience breakpoints throughout the process:<\/p>\n<\/div>\n    \n    <div class=\"product-list__wrap w-full mx-auto bg-cultured px-4 py-9 lg:p-8 flex flex-wrap flex-col items-center md:items-stretch md:flex-row gap-y-6 gap-x-5 justify-center max-w-wide\">\n\n        \n                            <div class=\"product max-w-md bg-white \">\n                    <div class=\"px-7 py-8 h-full flex flex-col\">\n                                                    <div class=\"product-title mb-5 text-22px tracking-[2.42px] leading-8 uppercase font-bold\">delayed response<\/div>\n                                                <div class=\"product-excerpt text-16px leading-6\"><\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"product max-w-md bg-white \">\n                    <div class=\"px-7 py-8 h-full flex flex-col\">\n                                                    <div class=\"product-title mb-5 text-22px tracking-[2.42px] leading-8 uppercase font-bold\">limited visibility of information<\/div>\n                                                <div class=\"product-excerpt text-16px leading-6\"><\/div>\n                                            <\/div>\n                <\/div>\n                            <div class=\"product max-w-md bg-white \">\n                    <div class=\"px-7 py-8 h-full flex flex-col\">\n                                                    <div class=\"product-title mb-5 text-22px tracking-[2.42px] leading-8 uppercase font-bold\">increase risks and costs<\/div>\n                                                <div class=\"product-excerpt text-16px leading-6\"><\/div>\n                                            <\/div>\n                <\/div>\n            \n        \n    <\/div>\n\n    <style type=\"text\/css\">\n        #product-list-block_aae1bcc99fc2c6df51064497db2f1d89 {\n            padding-top: 25px !important;\n            padding-bottom: 25px !important;\n                    }\n    <\/style>\n<\/div>\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">The Solution: Enterprise-Wide Complaint Management<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Many life sciences manufacturers have implemented centralized, automated, and fully integrated quality management processes and reporting systems to manage complaint handling regulatory requirements and minimize non-compliance risks. These systems provide the organization with a consistent and standardized intelligent mechanism for recording, tracking, and trending customer complaints, investigations, and adverse event reporting according to regulatory standards.<\/p>\n\n\n<div id=\"image-list-items-block_0f1713900e45ac99804b3aed45e37fee\" class=\"image-list-items  alignfull\" style=\"--image-list-items--img-width:41.6666666667%\">\n\n    <h3 class=\"image-list-items__section_title text-center text-40px leading-11 font-medium mb-6\"><\/h3>\n\n    <div class=\"image-list-items__wrap flex flex-col md:flex-row bg-cultured max-w-wide mx-auto\">\n        <div class=\"image-list-items__image w-full flex \">\n            <img decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-scaled.jpeg\" class=\"w-full h-full object-cover\" alt=\"Two business people sharing a tablet to view information about a digitally tracked complaint on a tablet\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-scaled.jpeg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-600x400.jpeg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-975x650.jpeg 975w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-300x200.jpeg 300w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-768x512.jpeg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-1536x1024.jpeg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-2048x1365.jpeg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-1920x1280.jpeg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-980x653.jpeg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-1170x780.jpeg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-1280x853.jpeg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-900x600.jpeg 900w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-400x267.jpeg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-150x100.jpeg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-24x16.jpeg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-36x24.jpeg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Key-Features-128x85.jpeg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>        <\/div>\n        <div class=\"image-list-items__description_wrap py-11 px-7.5 flex flex-1 justify-center items-center\">\n            <div class=\"image-list-items__description flex flex-col justify-around max-w-lg mx-auto\">\n                                    <ul class=\"image-list-items__list flex flex-col gap-6 md:gap-9\">\n                                                    <li class=\"image-list-items__list_item grid gap-x-12\">\n                                <div class=\"uppercase font-bold tracking-[2.42px] text-22px font-bold leading-10 col-start-2\">Key capabilities include: <\/div>\n                                <div class=\"text-16px leading-6 font-normal col-start-2\"><br \/>\r\nThe ability to record complaints and adverse events in a centralized location and track-and-trend issues to rapidly identify and address potential risks to patient safety<\/div>\n                            <\/li>\n                                                    <li class=\"image-list-items__list_item grid gap-x-12\">\n                                <div class=\"uppercase font-bold tracking-[2.42px] text-22px font-bold leading-10 col-start-2\"><\/div>\n                                <div class=\"text-16px leading-6 font-normal col-start-2\">Patented business rules engine to determine the appropriate process steps for assessing and addressing the complaint and notify the necessary parties to begin an investigation<\/div>\n                            <\/li>\n                                                    <li class=\"image-list-items__list_item grid gap-x-12\">\n                                <div class=\"uppercase font-bold tracking-[2.42px] text-22px font-bold leading-10 col-start-2\"><\/div>\n                                <div class=\"text-16px leading-6 font-normal col-start-2\">Automated process assigns complaints and related investigations based on manufacturing location and product type <\/div>\n                            <\/li>\n                                                    <li class=\"image-list-items__list_item grid gap-x-12\">\n                                <div class=\"uppercase font-bold tracking-[2.42px] text-22px font-bold leading-10 col-start-2\"><\/div>\n                                <div class=\"text-16px leading-6 font-normal col-start-2\">Management of the complaint lifecycle via trending of real-time data and escalation of potential safety issues <\/div>\n                            <\/li>\n                                                    <li class=\"image-list-items__list_item grid gap-x-12\">\n                                <div class=\"uppercase font-bold tracking-[2.42px] text-22px font-bold leading-10 col-start-2\"><\/div>\n                                <div class=\"text-16px leading-6 font-normal col-start-2\">eReporting capabilities that provide the required traceability of document acknowledgments between the FDA database and a manufacturer\u2019s systems <\/div>\n                            <\/li>\n                                            <\/ul>\n\n                                                <\/div>\n        <\/div>\n    <\/div>\n\n    <style type=\"text\/css\">\n        #image-list-items-block_0f1713900e45ac99804b3aed45e37fee {\n            padding-bottom: 100px !important;\n                    }\n    <\/style>\n<\/div>\n\n<div id=\"benefits-section-block_3748302f07915ac16246adf7b198b964\" class=\"benefits-section py-11 md:py-16  alignfull\"  style=\"background-color:#f5f5f5\">\n\n    <h2 class=\"benefits-section__section_title text-center w-full px-4 text-40px leading-12 mb-8 font-medium max-w-5xl mx-auto\">Benefits of an Enterprise-Wide Approach<\/h2>\n            <div class=\"benefits-section__section_description text-center text-16px leading-6 px-4 mb-4 lg:mb-16 max-w-5xl mx-auto\">An enterprise-wide approach to complaint management enables a manufacturer to achieve compliance, reduce patient risk, improve product quality, streamline and centralize workflow, avoid litigation, and produce positive business outcomes. <\/div>\n    \n    <div class=\"benefits-section__wrap mx-auto flex flex-wrap\">\n\n        <div class=\"benefits-section__benefits mx-auto max-w-wide flex flex-col md:gap-15\">\n                                                <div class=\"benefits-section__benefit flex md:gap-5 lg:gap-20 flex-col md:flex-row\">\n                        <div class=\"benefits-section__benefit-image w-full flex items-center\">\n                            <div class=\"benefits-section__benefit-image__wrap relative px-10 xl:px-0 h-auto md:w-fit md:h-fit\">\n                                <img decoding=\"async\" width=\"2560\" height=\"1828\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-scaled.jpg\" class=\"overlay_media w-full h-full object-cover\" alt=\"A doctor in personal protective gear talking to a patient and writing down notes\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-768x549.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-1920x1371.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-600x429.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Patient-Safety_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"benefits-section__benefit-text w-full p-4 flex flex-col justify-center md:max-w-md\">\n                            <div class=\"text_header text-28px leading-9 font-medium mb-6\">Reduce Risk and Protect Your Brand <\/div>\n                            <div class=\"text_description text-16px leading-6 font-normal mb-4\"><p>When all complaints are channeled through a centralized system, a manufacturer can quickly identify and address critical issues promptly. This allows companies to preserve brand reputation, maintain credibility in the eyes of the public, avoid negative publicity, and increase customer satisfaction.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"benefits-section__benefit flex md:gap-5 lg:gap-20 flex-col md:flex-row-reverse\">\n                        <div class=\"benefits-section__benefit-image w-full flex items-center\">\n                            <div class=\"benefits-section__benefit-image__wrap relative px-10 xl:px-0 h-auto md:w-fit md:h-fit\">\n                                <img decoding=\"async\" width=\"2560\" height=\"1828\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-scaled.jpg\" class=\"overlay_media w-full h-full object-cover\" alt=\"Three life sciences workers in lab coats pointing at a computer screen to discuss a complaint\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-768x549.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-1920x1371.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-600x429.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Streamline_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"benefits-section__benefit-text w-full p-4 flex flex-col justify-center md:max-w-md\">\n                            <div class=\"text_header text-28px leading-9 font-medium mb-6\"><\/div>\n                            <div class=\"text_description text-16px leading-6 font-normal mb-4\"><p>Standardized workflows help ensure all steps in the process are completed and minimize the chance that critical information or tasks will be overlooked. This standardization also enables timely and accurate complaint and adverse event assessments, structured root cause analyses and appropriate CAPAs.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"benefits-section__benefit flex md:gap-5 lg:gap-20 flex-col md:flex-row\">\n                        <div class=\"benefits-section__benefit-image w-full flex items-center\">\n                            <div class=\"benefits-section__benefit-image__wrap relative px-10 xl:px-0 h-auto md:w-fit md:h-fit\">\n                                <img decoding=\"async\" width=\"2560\" height=\"1829\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-scaled.jpg\" class=\"overlay_media w-full h-full object-cover\" alt=\"Business woman smiling while able to review a complaint on the go with her tablet\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-768x549.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-1920x1371.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-600x429.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Efficiency_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"benefits-section__benefit-text w-full p-4 flex flex-col justify-center md:max-w-md\">\n                            <div class=\"text_header text-28px leading-9 font-medium mb-6\"><\/div>\n                            <div class=\"text_description text-16px leading-6 font-normal mb-4\"><p>With an auto trending capability, the system can automatically detect developing trends and escalate them to management. Using the system, staff can generate custom reports on complaints, trends and closure times and share this information with management\/executive team to facilitate knowledge-driven strategic decisions.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"benefits-section__benefit flex md:gap-5 lg:gap-20 flex-col md:flex-row-reverse\">\n                        <div class=\"benefits-section__benefit-image w-full flex items-center\">\n                            <div class=\"benefits-section__benefit-image__wrap relative px-10 xl:px-0 h-auto md:w-fit md:h-fit\">\n                                <img decoding=\"async\" width=\"2560\" height=\"1829\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-scaled.jpg\" class=\"overlay_media w-full h-full object-cover\" alt=\"mes solutions, pharma mes, A lab worker in a manufacturer room writing down notes\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-768x549.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-1920x1372.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-600x429.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Manufacturing-Compliance_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"benefits-section__benefit-text w-full p-4 flex flex-col justify-center md:max-w-md\">\n                            <div class=\"text_header text-28px leading-9 font-medium mb-6\">Comply with Regulations<\/div>\n                            <div class=\"text_description text-16px leading-6 font-normal mb-4\"><p>With an enterprise-wide solution, all manufacturer locations use the same system and standard processes and workflows to handle complaints, facilitating compliance with GMPs and government regulations in the U.S. and abroad.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"benefits-section__benefit flex md:gap-5 lg:gap-20 flex-col md:flex-row\">\n                        <div class=\"benefits-section__benefit-image w-full flex items-center\">\n                            <div class=\"benefits-section__benefit-image__wrap relative px-10 xl:px-0 h-auto md:w-fit md:h-fit\">\n                                <img decoding=\"async\" width=\"2560\" height=\"1829\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-scaled.jpg\" class=\"overlay_media w-full h-full object-cover\" alt=\"Auditors meeting over coffee in a lobby to discuss complaint management compliance\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-768x549.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-1920x1371.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-600x429.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_International-Compliance_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"benefits-section__benefit-text w-full p-4 flex flex-col justify-center md:max-w-md\">\n                            <div class=\"text_header text-28px leading-9 font-medium mb-6\"><\/div>\n                            <div class=\"text_description text-16px leading-6 font-normal mb-4\"><p>Information is immediately captured and input into a strict, pre-set, government-compliant system with clear standard operating procedures (SOPs) and full audit trails. System controls reduce the risk of unauthorized individuals accessing protected health information (PHI) to satisfy HIPAA. Furthermore, the electronic information captured throughout the complaint handling process supports accurate and timely reporting to the FDA and other regulators.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"benefits-section__benefit flex md:gap-5 lg:gap-20 flex-col md:flex-row-reverse\">\n                        <div class=\"benefits-section__benefit-image w-full flex items-center\">\n                            <div class=\"benefits-section__benefit-image__wrap relative px-10 xl:px-0 h-auto md:w-fit md:h-fit\">\n                                <img decoding=\"async\" width=\"2560\" height=\"1828\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-scaled.jpg\" class=\"overlay_media w-full h-full object-cover\" alt=\"Two coworkers thoughtfully sharing information on complaints on a laptop\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-768x548.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-1920x1371.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-600x428.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Automated_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"benefits-section__benefit-text w-full p-4 flex flex-col justify-center md:max-w-md\">\n                            <div class=\"text_header text-28px leading-9 font-medium mb-6\">Streamline Operations and Reduce Costs <\/div>\n                            <div class=\"text_description text-16px leading-6 font-normal mb-4\"><p>Process automation and standardization drive greater efficiency throughout the complaint handling process. Using a system that integrates seamlessly with other business-critical systems (e.g., CRM, ERP, EDI), every department involved in the complaint handling process can electronically share information, which minimizes manual data entry and eliminates the need to merge\/reconcile data housed in spreadsheets or discrepant systems.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"benefits-section__benefit flex md:gap-5 lg:gap-20 flex-col md:flex-row\">\n                        <div class=\"benefits-section__benefit-image w-full flex items-center\">\n                            <div class=\"benefits-section__benefit-image__wrap relative px-10 xl:px-0 h-auto md:w-fit md:h-fit\">\n                                <img decoding=\"async\" width=\"2560\" height=\"1828\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-scaled.jpg\" class=\"overlay_media w-full h-full object-cover\" alt=\"Life sciences workers in lab coats smiling and sharing complaint management information on a tablet\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-scaled.jpg 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-560x400.jpg 560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-910x650.jpg 910w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-280x200.jpg 280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-768x549.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-1536x1097.jpg 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-2048x1463.jpg 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-1920x1371.jpg 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-980x700.jpg 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-1170x836.jpg 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-1280x914.jpg 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-600x429.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-840x600.jpg 840w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-400x286.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-150x107.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-24x17.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-36x26.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2024\/02\/Complaints_Workflow_7x5-128x91.jpg 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"benefits-section__benefit-text w-full p-4 flex flex-col justify-center md:max-w-md\">\n                            <div class=\"text_header text-28px leading-9 font-medium mb-6\"><\/div>\n                            <div class=\"text_description text-16px leading-6 font-normal mb-4\"><p>Using standardized workflows and terminology, from complaint capture to closure, facilitates greater efficiency, consistency, and precision throughout the process and across the organization. This helps drive rapid response and closure times, resulting in streamlined operations and cost reduction.<\/p>\n<\/div>\n                        <\/div>\n                    <\/div>\n                                    <\/div>\n    <\/div>\n\n    <style type=\"text\/css\">\n        #benefits-section-block_3748302f07915ac16246adf7b198b964 {\n                    }\n    <\/style>\n<\/div>\n\n\n\n    \n        <div id=\"resources-block_555663a3137deb4d48be62337452a0ae\" class=\"resources flex flex-col  alignfull\">\n\n            <h2 class=\"resources__section_title text-center text-40px leading-12 font-medium mb-8 md:mb-4 px-4\">Quality Management Resources<\/h2>\n            \n\n            \n                <div class=\"resources__wrap resources__block w-full mx-auto bg-cultured px-4 py-9 lg:p-8 flex flex-wrap flex-col items-center md:items-stretch md:flex-row gap-y-6 gap-x-5 justify-center max-w-wide\">\n                    \n<article id=\"post-22926\" class=\"col-12 col-sm-4 entry has-image has-post-thumbnail resources max-w-md post-22926 type-resources status-publish hentry modular_category-biotechnology modular_category-capa modular_category-complaint-management modular_category-deviations modular_category-document-management modular_category-pharmaceutical modular_category-qms modular_category-trackwise-digital modular_category-training-management resources_category-case-study\">\n\t<div class=\"entry-wrap bg-white h-full flex flex-col relative pt-4 pb-6 px-5.5\">\n\t\t\t<a class=\"post-link flex flex-col h-full\" href=\"https:\/\/www.spartasystems.com\/resources\/abf-pharmazie-journey-with-trackwise-quality\/\" title=\"ABF-Pharmazie&#8217;s Journey with TrackWise Quality, Document and Training Management\"  data-resource-type=\"CASE STUDY\" data-resource-topic=\"TrackWise Digital\">\n\t\t\t\t<div class=\"post-image mb-5 overflow-hidden\"><img decoding=\"async\" width=\"2560\" height=\"1431\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-scaled.png\" class=\"attachment-full size-full\" alt=\"ABF-Pharmazie Quality Transformation journey with TrackWise\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-scaled.png 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-716x400.png 716w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-1163x650.png 1163w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-358x200.png 358w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-768x429.png 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-1536x859.png 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-2048x1145.png 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-1920x1073.png 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-980x548.png 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-1170x654.png 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-1280x716.png 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-600x335.png 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-1073x600.png 1073w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-400x224.png 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-150x84.png 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-24x13.png 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-36x20.png 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.53.15\u202fPM-128x72.png 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t\t<div class=\"post-category mb-2.5 text-14px leading-4 font-bold uppercase\">CASE STUDY<\/div>\n\t\t\t<div class=\"post-title mb-5 text-24px leading-8 font-medium\">ABF-Pharmazie&#8217;s Journey with TrackWise Quality, Document and Training Management<\/div>\n\t\t\t<div class=\"post-excerpt mb-7.5 md:mb-11 text-16px leading-6\">Hear why ABF-Pharmazie selected TrackWise to manage their Quality, Document and Training Management.<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"post-arrow-link flex mt-auto items-center text-ocean-boat-blue uppercase\">\n\t\t\t\t\t<span class=\"dashicons dashicons-arrow-right-alt items-center justify-center text-white bg-ocean-boat-blue rounded-full mr-2 hover:no-underline\"><\/span>Learn more\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n<\/article>\n<article id=\"post-22921\" class=\"col-12 col-sm-4 entry has-image has-post-thumbnail resources max-w-md post-22921 type-resources status-publish hentry modular_category-complaint-management modular_category-medical-devices-and-diagnostics modular_category-qms modular_category-trackwise-digital resources_category-case-study\">\n\t<div class=\"entry-wrap bg-white h-full flex flex-col relative pt-4 pb-6 px-5.5\">\n\t\t\t<a class=\"post-link flex flex-col h-full\" href=\"https:\/\/www.spartasystems.com\/resources\/philips-healthcare-quality-transformation-with-trackwise\/\" title=\"Philips Healthcare &#8216;Made the Impossible, Possible&#8217; with the help of TrackWise\"  data-resource-type=\"CASE STUDY\" data-resource-topic=\"TrackWise Digital\">\n\t\t\t\t<div class=\"post-image mb-5 overflow-hidden\"><img decoding=\"async\" width=\"2560\" height=\"1487\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-scaled.png\" class=\"attachment-full size-full\" alt=\"Philips Quality\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-scaled.png 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-688x400.png 688w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-1119x650.png 1119w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-344x200.png 344w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-768x446.png 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-1536x892.png 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-2048x1190.png 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-1920x1116.png 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-980x569.png 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-1170x680.png 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-1280x744.png 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-600x349.png 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-1033x600.png 1033w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-400x232.png 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-150x87.png 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-24x14.png 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-36x21.png 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/07\/Screenshot-2025-07-03-at-3.00.19\u202fPM-128x74.png 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t\t<div class=\"post-category mb-2.5 text-14px leading-4 font-bold uppercase\">CASE STUDY<\/div>\n\t\t\t<div class=\"post-title mb-5 text-24px leading-8 font-medium\">Philips Healthcare &#8216;Made the Impossible, Possible&#8217; with the help of TrackWise<\/div>\n\t\t\t<div class=\"post-excerpt mb-7.5 md:mb-11 text-16px leading-6\">Marvel at how Philips Healthcare &#8216;Made the Impossible, Possible&#8217; with the help of TrackWise.<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"post-arrow-link flex mt-auto items-center text-ocean-boat-blue uppercase\">\n\t\t\t\t\t<span class=\"dashicons dashicons-arrow-right-alt items-center justify-center text-white bg-ocean-boat-blue rounded-full mr-2 hover:no-underline\"><\/span>Learn more\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n<\/article>\n<article id=\"post-22604\" class=\"col-12 col-sm-4 entry has-image has-post-thumbnail resources max-w-md post-22604 type-resources status-publish hentry modular_category-complaint-management modular_category-medical-devices-and-diagnostics modular_category-qms modular_category-trackwise modular_category-trackwise-digital resources_category-case-study\">\n\t<div class=\"entry-wrap bg-white h-full flex flex-col relative pt-4 pb-6 px-5.5\">\n\t\t\t<a class=\"post-link flex flex-col h-full\" href=\"https:\/\/www.spartasystems.com\/resources\/olympus-quality-transformation-journey\/\" title=\"Olympus | Digital Transformation journey with TrackWise Quality\"  data-resource-type=\"CASE STUDY\" data-resource-topic=\"TrackWise Digital\">\n\t\t\t\t<div class=\"post-image mb-5 overflow-hidden\"><img decoding=\"async\" width=\"2560\" height=\"1482\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality.png 2560w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-691x400.png 691w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-1123x650.png 1123w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-346x200.png 346w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-768x445.png 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-1536x889.png 1536w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-2048x1185.png 2048w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-1920x1111.png 1920w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-980x567.png 980w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-1170x677.png 1170w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-1280x741.png 1280w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-600x347.png 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-1037x600.png 1037w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-400x232.png 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-150x87.png 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-24x14.png 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-36x21.png 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2025\/01\/Olympus-TW-Quality-128x74.png 128w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t\t<div class=\"post-category mb-2.5 text-14px leading-4 font-bold uppercase\">CASE STUDY<\/div>\n\t\t\t<div class=\"post-title mb-5 text-24px leading-8 font-medium\">Olympus | Digital Transformation journey with TrackWise Quality<\/div>\n\t\t\t<div class=\"post-excerpt mb-7.5 md:mb-11 text-16px leading-6\">Hear how Olympus is standardizing, simplifying, and harmonizing to be efficient and compliant globally, with Honeywell Life Sciences.<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"post-arrow-link flex mt-auto items-center text-ocean-boat-blue uppercase\">\n\t\t\t\t\t<span class=\"dashicons dashicons-arrow-right-alt items-center justify-center text-white bg-ocean-boat-blue rounded-full mr-2 hover:no-underline\"><\/span>Learn more\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t<\/div>\n<\/article>                <\/div>\n                <div class=\"w-full flex justify-center pb-8 mx-auto bg-cultured max-w-wide\">\n                    <a class=\"sparta-button\" href=\"https:\/\/www.spartasystems.com\/resources\/\">SEE ALL RESOURCES<\/a>\n                <\/div>\n\n            \n\n            <style type=\"text\/css\">\n                #resources-block_555663a3137deb4d48be62337452a0ae {\n                    padding-top: 50px !important;\n                    padding-bottom: 50px !important;\n                                    }\n            <\/style>\n        <\/div>\n\n    \n\n\n<div id=\"banner-bar-block_1e2deaaac7c96ffee570edfb1c3c599a\" class=\"banner-bar w-full py-10 px-5 my-10 mx-auto  alignfull\">\n            <div class=\"banner-bar__wrap mx-auto flex flex-col md:flex-row justify-between items-start md:items-center gap-8\">\n            <div class=\"banner-bar__text text-40px leading-11 font-medium\">\n                <p style=\"text-align: center;\">Learn more about <a href=\"https:\/\/www.spartasystems.com\/qms\/\">quality management systems (QMS)<\/a><\/p>\n            <\/div>\n                    <\/div>\n\n    \n    <style type=\"text\/css\">\n        #banner-bar-block_1e2deaaac7c96ffee570edfb1c3c599a {\n            background-color: #F5F5F5;\n        }\n\n        #banner-bar-block_1e2deaaac7c96ffee570edfb1c3c599a {\n                    }\n    <\/style>\n<\/div>\n\n\n<div class=\"wp-block-group alignfull is-layout-flow wp-block-group-is-layout-flow\"><div id=\"icon-section-block_d6338bd68375e7bdf79bd160fa41c289\" class=\"icon-section py-8 md:py-16  alignfull\" style=\"--icon-section--columns: 4;\">\n\n            <h3 class=\"icon-section__section_title text-center text-40px leading-12 font-medium px-4 mb-8\">\n            More Quality Management Solutions        <\/h3>\n        \n    <div class=\"icon-section__wrap flex flex-wrap gap-x-10 gap-y-15 md:gap-y-24 max-w-wide px-5 justify-center mx-auto\">\n        \n                            <div class=\"icon-section_icon flex justify-center lg:justify-start\">\n                    <a href=\"\/audit-management-software\/\" class=\"icon-section_icon-link  flex flex-col lg:flex-row items-center justify-start gap-7\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS_Consultation_icon_1.svg\" class=\"icon-section_icon-image w-16 h-16\" alt=\"\" \/><div class=\"icon-section_icon-text font-bold text-16px uppercase tracking-[1.76px] \">Audit Management<\/div><\/a>                <\/div>\n                            <div class=\"icon-section_icon flex justify-center lg:justify-start\">\n                    <a href=\"\/capa-corrective-and-preventive-action-software\/\" class=\"icon-section_icon-link  flex flex-col lg:flex-row items-center justify-start gap-7\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS_Digital-Shop-Floor-Icon.svg\" class=\"icon-section_icon-image w-16 h-16\" alt=\"\" \/><div class=\"icon-section_icon-text font-bold text-16px uppercase tracking-[1.76px] \">CAPA<\/div><\/a>                <\/div>\n                            <div class=\"icon-section_icon flex justify-center lg:justify-start\">\n                    <a href=\"\/change-management-software\/\" class=\"icon-section_icon-link  flex flex-col lg:flex-row items-center justify-start gap-7\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS_R-and-D-Icon.svg\" class=\"icon-section_icon-image w-16 h-16\" alt=\"\" \/><div class=\"icon-section_icon-text font-bold text-16px uppercase tracking-[1.76px] \">Change Management<\/div><\/a>                <\/div>\n                            <div class=\"icon-section_icon flex justify-center lg:justify-start\">\n                    <a href=\"\/deviations-quality-events-software\/\" class=\"icon-section_icon-link  flex flex-col lg:flex-row items-center justify-start gap-7\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS_Deviations-icon.svg\" class=\"icon-section_icon-image w-16 h-16\" alt=\"\" \/><div class=\"icon-section_icon-text font-bold text-16px uppercase tracking-[1.76px] \">Deviations and Quality Events <\/div><\/a>                <\/div>\n                            <div class=\"icon-section_icon flex justify-center lg:justify-start\">\n                    <a href=\"\/document-management-software\/\" class=\"icon-section_icon-link  flex flex-col lg:flex-row items-center justify-start gap-7\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS_data-migration-icon.svg\" class=\"icon-section_icon-image w-16 h-16\" alt=\"\" \/><div class=\"icon-section_icon-text font-bold text-16px uppercase tracking-[1.76px] \">Document Management System <\/div><\/a>                <\/div>\n                            <div class=\"icon-section_icon flex justify-center lg:justify-start\">\n                    <a href=\"\/nonconformance-management-software\/\" class=\"icon-section_icon-link  flex flex-col lg:flex-row items-center justify-start gap-7\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS_Nonconformance-out-of-spec-icon.svg\" class=\"icon-section_icon-image w-16 h-16\" alt=\"\" \/><div class=\"icon-section_icon-text font-bold text-16px uppercase tracking-[1.76px] \">Nonconformance<\/div><\/a>                <\/div>\n                            <div class=\"icon-section_icon flex justify-center lg:justify-start\">\n                    <a href=\"\/oos-out-of-specification-management-software\/\" class=\"icon-section_icon-link  flex flex-col lg:flex-row items-center justify-start gap-7\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS_exception-icon.svg\" class=\"icon-section_icon-image w-16 h-16\" alt=\"\" \/><div class=\"icon-section_icon-text font-bold text-16px uppercase tracking-[1.76px] \">Out of Specification  <\/div><\/a>                <\/div>\n                            <div class=\"icon-section_icon flex justify-center lg:justify-start\">\n                    <a href=\"\/risk-management-software\/\" class=\"icon-section_icon-link  flex flex-col lg:flex-row items-center justify-start gap-7\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS_AI-Enabled-Icon.svg\" class=\"icon-section_icon-image w-16 h-16\" alt=\"\" \/><div class=\"icon-section_icon-text font-bold text-16px uppercase tracking-[1.76px] \">Quality Risk Management <\/div><\/a>                <\/div>\n                            <div class=\"icon-section_icon flex justify-center lg:justify-start\">\n                    <a href=\"\/supplier-quality-management-software\/\" class=\"icon-section_icon-link  flex flex-col lg:flex-row items-center justify-start gap-7\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/Supply-Chain-Icon.svg\" class=\"icon-section_icon-image w-16 h-16\" alt=\"\" \/><div class=\"icon-section_icon-text font-bold text-16px uppercase tracking-[1.76px] \">Supplier Quality Management <\/div><\/a>                <\/div>\n                            <div class=\"icon-section_icon flex justify-center lg:justify-start\">\n                    <a href=\"\/training-management-software\/ \" class=\"icon-section_icon-link  flex flex-col lg:flex-row items-center justify-start gap-7\"><img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/HON_SS_Services_icon_training_1.svg\" class=\"icon-section_icon-image w-16 h-16\" alt=\"\" \/><div class=\"icon-section_icon-text font-bold text-16px uppercase tracking-[1.76px] \">Training Management <\/div><\/a>                <\/div>\n            \n        \n    <\/div>\n\n    <style type=\"text\/css\">\n        #icon-section-block_d6338bd68375e7bdf79bd160fa41c289 {\n            padding-top: 50px !important;\n            padding-bottom: 50px !important;\n                    }\n    <\/style>\n<\/div><\/div>\n\n\n<div id=\"cta-section-block_cbfbad9cdc7aa4bd81ee3211fc5acdfc\" class=\"cta-section w-full relative max-w-wide mx-auto  alignfull\">\n            <img decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/cta-footer-06.jpg\" class=\"cta-section__image absolute w-full h-full object-cover z-bg\" alt=\"\" srcset=\"https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/cta-footer-06.jpg 800w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/cta-footer-06-640x400.jpg 640w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/cta-footer-06-320x200.jpg 320w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/cta-footer-06-768x480.jpg 768w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/cta-footer-06-600x375.jpg 600w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/cta-footer-06-400x250.jpg 400w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/cta-footer-06-150x94.jpg 150w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/cta-footer-06-24x15.jpg 24w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/cta-footer-06-36x23.jpg 36w, https:\/\/www.spartasystems.com\/wp-content\/uploads\/2023\/10\/cta-footer-06-128x80.jpg 128w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>        <div class=\"cta-section__wrap py-14 md:py-24 flex justify-end pl-10\">\n        <div class=\"cta-section__copy max-w-[636px] bg-white py-7.5 px-5.5 md:py-14 md:px-16 text-left\">\n                            <h2 class=\"cta-section__section_title text-32px leading-10 md:text-40px md:leading-11 mb-5 font-medium\">Let\u2019s talk about how TrackWise Digital QMS can work for you<\/h2>\n                                        <div class=\"cta-section__section_description text-16px leading-6 mb-7.5\">No matter where you are in your quality management digital journey, Honeywell has solutions for you.<br \/>\r\n<\/div>\n                                        <div class=\"cta-section__button flex\">\n                    <a class=\"sparta-button uppercase\" href=\"https:\/\/www.spartasystems.com\/request-a-demo\/  \" >Request a Demo <\/a>\n                <\/div>\n                    <\/div>\n    <\/div>\n\n    <style type=\"text\/css\">\n        #cta-section-block_cbfbad9cdc7aa4bd81ee3211fc5acdfc {\n                    }\n    <\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>With an AI-enabled complaint management system, rapidly triage, investigate root causes and resolve complaints for continuous product quality improvements <\/p>\n","protected":false},"author":3,"featured_media":21707,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-10750","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaint 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